+ 61 2 9281 0444

Critical Communications

Emergency Services

ADTEC has many emergency services clients including rural fire services, metro fire services and branches of the SES.   These clients are often at the forefront of emergencies and disasters. They need a reliable communications system that can address the complexity of the situation at hand.

ADTEC’s Critical Conferencing services can be used to manage the response to such disasters and also to provide updated information to the public during those disasters.

Scenario One

A large city is struck by a severe wind storm and all emergency services have received hundreds of calls. The power is out causing traffic chaos. Extra personnel need to be called up to different areas of the city. You make a phone call to ADTEC’s Alert Messaging service. You select the required menu option and a pre-recorded message which is then sent out to the required personnel in the required areas. Personnel receive the message immediately and their response is recorded. Almost immediately you know how many emergency workers are available and in transit to their designated response area.

Scenario Two

A cyclone is about to cross the coast and its path of destruction is unpredictable. The public and all emergency services need to be kept up to date. A dial-in Alert Notifier makes information accessible, relevant and up to date. Information to all areas can be updated regularly and accessed through menus and submenus. The whole population is aware of evacuation orders, local weather forecast, the availability of essential services, emergency numbers to call and the location of evacuation centres.

Scenario Three

Its bushfire season and several fires are burning over a large area. There are 15 teams of fire-fighters engaged in different areas with 5 other teams on call. The weather bureau has indicated that the wind is about to change and the Operation supervisor needs to contact all team leaders engaged in each fire. He is on the road far from a landline or a computer. With one phone call he activates the ADTEC Alert Conferencing service and within a minute all team leaders from the first fire are talking strategies. He then brings in the team leaders from the second fire and does the same. In a short amount of time all are aware of the situation and how to deal with it most effectively.

The result is that all team leaders are informed, the best decisions are made and it is done quickly and easily.